![]() Our product list has five applications selected for GetApp's 2021 Category Leaders in Live Chat-an annual ranking of software products-that offer a free plan. Our list only includes live chat apps that offer a free plan that can be used in perpetuity (albeit with certain restrictions). To help determine if a live chat app's free plan will work for your business, GetApp curated the following details for the *free plans offered by five leading live chat apps: Adding users and unlocking features beyond what the free plan includes means making a purchase, likely a monthly or annual subscription. Free software plans typically have a set number of users and limited features. #PNHANGOUT is an on-going series where we talk to Product Managers from various companies to understand what drives them, the products they work on and the role they play in defining the products success.If your small business is looking to adopt a live chat app for the first time, a free option can help you test out products before committing to a purchase decision.īut before investing time and resources into a free live chat app, it's best to know the terms and conditions that come with it. We are planning to integrate a slew of features (including real-time note pads) that increases the ability to collaborate between colleagues. When a customer requests for a feature, we usually take a step back to analyse if such a feature has been requested by other users to see if we can derive a pattern and based on this before we go about defining our product roadmap. We try to understand the sort of challenges our customers face while adopting to the platform. We spend a lot of time interacting with our customers. We also offer a range of on-premise solutions as well. Private Cloud and On-Premise: This solution offers the customer the flexibility to choose his own hosting provider while deploying Office Chat. The advantage of moving onto a more premium plan is that you will not have any limitations with integrations with 3 rd party API’s or the number of users. We offer the App in three avatars, namely free, business and enterprise. Public Cloud: This is a SaaS based model where a customer can purchase the app and can start using it immediately. To cater to our diverse customers we segment our audience on the size of the organization and offer solutions based on the capacity of usage. Office Chat as a product fits into any industry. It’s only after an entire team uses the platform do they see the value in using it, hence, we spend a lot of time evangelising the benefits of this social aspect inside organizations.ĭeployment Models to cater to diverse organizations We have a public domain that allows any customer to sign up for free and kick off a Proof Of Concept (POC). As Product Managers we spend a lot of time demonstrating use cases to our customers. The motivation to use Office Chat is driven by the increased productivity from using a platform that allows the user to perform better because all the information is tightly integrated. The Office Chat team has also been dogfooding the app themselves by using the product internally, and providing relevant use cases to make the product simpler to use. We have spent a lot of time in understanding the pain points of our customers and how our product could simplify their lives. Office Chat gives companies a better way to communicate with colleagues and project members, by offering a solution that works across multiple devices. MangoApps architecture was built keeping in mind that any enterprise could plug and play with any existing solution that maybe used within the organization. With over 8,500 customers from 28 countries, what has set MangoApps apart is its ability to integrate with almost 30+ applications such as SalesForce, SharePoint, Office 365, etc seamlessly. These feature requirements typically vary drastically from industry to industry. As our customer base grew larger, we integrated modules that raised a lot of feature requests from our community of users. When we launched MangoApps, it was a Micro-blogging tool which had IM capabilities. Although MangoApps has an IM client tool integrated in it, Office Chat differentiates itself by bringing out the social flavour from MangoApps, thus, offering a similar and robust IM Client. This app should seamlessly work between devices (mobile and desktop) and could also be sold alongside the other suite of apps offered by MangoApps (an enterprise social collaboration network). ![]() With Office Chat, the goal was simple we wanted to create a product like Whatsapp, but for enterprises.
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